Stuck in Azure (13-17) Redemption Loop: No school email, no 25-character code, and locked out of Azure Support

[emojiboy126]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I’m hoping someone or a GitHub staff member can help me, because I am completely stuck trying to redeem the Microsoft Azure (ages 13-17) benefit from my Student Developer Pack.

My GitHub student status is fully approved. However, when I click the Azure benefit to activate it, Microsoft prompts me for one of two things:

A personal school email (which my school does not issue to students).

A 25-character promo code (which GitHub did not provide to me anywhere on my dashboard).

To make matters worse, I tried to contact Azure Support directly to get a code, but their support portal requires you to sign in with an active Azure account—which I can’t create because of this loop.

Has anyone else figured out how to bypass this, or can a GitHub community manager help generate my 25-character code so I can finally get in?

Thanks in advance for any help!

[github-actions[bot]]

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[lawrenceshi]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I’m hoping someone or a GitHub staff member can help me, because I am completely stuck trying to redeem the Microsoft Azure (ages 13-17) benefit from my Student Developer Pack.

My GitHub student status is fully approved. However, when I click the Azure benefit to activate it, Microsoft prompts me for one of two things:

A personal school email (which my school does not issue to students).

A 25-character promo code (which GitHub did not provide to me anywhere on my dashboard).

To make matters worse, I tried to contact Azure Support directly to get a code, but their support portal requires you to sign in with an active Azure account—which I can’t create because of this loop.

Has anyone else figured out how to bypass this, or can a GitHub community manager help generate my 25-character code so I can finally get in?

Thanks in advance for any help!

I have the same problem.