Billing refund ticket not answered for days

[MidnightStar-coder]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hello,

I submitted a billing/refund support ticket several days ago but have not received a response yet.

This was an accidental subscription purchase and I canceled it immediately after noticing the issue. I have barely used the service.

I would appreciate any guidance on how to proceed or how long billing support usually takes to respond.

Thank you.

[MidnightStar-coder]

Update: it has now been over two weeks since I submitted the billing/refund support ticket, and I still have not received any response from support.

The ticket was submitted within 24 hours of the accidental subscription purchase and the subscription was canceled immediately.

I would appreciate any assistance or escalation if possible.

[NikhilJain-08]

Hi @MidnightStar-coder,

I know it's stressful waiting on a refund, but don't worry—billing support can take 3 to 5 business days (excluding weekends) to respond depending on their ticket volume.

Since you canceled the accidental subscription immediately without using the service, GitHub is usually very understanding and will process a retroactive refund once they reach your ticket.

A few quick tips while you wait:

• Do not open duplicate tickets: This resets your position in the queue and delays the process.
• Check your spam folder: Ensure emails from support.github.com aren't being filtered out.
• Track the status: You can monitor your open request directly at support.github.com.

Hang tight! They will get back to you as soon as they reach your place in the queue.

[MidnightStar-coder]

Hi,

I submitted a billing/refund support ticket over two weeks ago but still have not received any response.

The subscription purchase was accidental, and I canceled it immediately within 12 hours. The service was no used.

I understand billing support may have a backlog, but I would appreciate any advice, status update, or possible escalation if available.

Thank you.